Access to Justice and the Accountability of Businesses and States: Is ADR the Answer?

Date: Monday 07 December 2015

Time: 18:00 – 19:30

Venue: 54 Doughty Street, London, WC1N 2LS

Speakers: Susie Alegre, Caroline Wayman, Lorna McGregor and Andrea Coomber

CPD: 1.5

Fee: Free

Chaired by Susie Alegre of Doughty Street Chambers, this seminar will look at the developing trend of holding businesses and States to account using alternative dispute resolution mechanisms, rather than through litigation in the courts with its attendant uncertainty and potentially high costs. We are pleased to welcome a panel of distinguished speakers who will analyse the opportunities and risks this poses for access to justice and accountability in a range of areas, both domestic and international, as well as focussing on the implications of ADR.

The Financial Ombudsman Service is the biggest ombudsman scheme in the world and helps protect consumer rights in the financial services sector. Are there lessons that can be learned from the Service for other sectors? Are there benefits to ADR beyond simply cost? Are there cases where only a court will do? The speakers will focus on the implications of ADR for equality and human rights.


Caroline Wayman - Chief Executive of the Financial Ombudsman Service will be speaking about ADR in practice, access to justice, and the important issue of consumer vulnerability in the financial services sector.

Lorna McGregor - Director of the Human Rights Institute at Essex University, will talk about ADR in the context of human rights and equality

Andrea Coomber - Director of JUSTICE, will speak on their new report, "Justice in an age of austerity", and the move away from traditional courts towards ADR in different contexts.

Members of Doughty Street Chambers will also provide a practitioner’s perspective on tactical and other considerations across various different forms of ADR.

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